Here are a few of the most asked questions. If you don’t see the answer to your question, feel free to contact us.
Please arrive 10-15 minutes before class to ensure you can get set up properly.
The Cycle room door will be closed 1 minute before class starts. Once closed, guests will not be allowed in class.
You can easily book into any class using our free Sweat Equity app for iOS and Android or through our website at www.sweatequitycycle.com .
Classes go live every Sunday at 12pm for the following Monday-Sunday.
Unlimited members and guests with an Advanced Booking Credit can book up to 2 weeks out. All other guests get 1 week.
Yes. You can while booking on the APP
Yes! We have complimentary towel service for you.
No, you cannot.
Yes, you can rent shoes for $3.
Yes! Our bikes are SPD & Delta compatible.
Yes! We have bottled water for purchase or you can fill up your own bottle using our dispenser for free.
Soon! We are updating our software and this function will be available in the coming weeks.
There is a 12-hour cancellation policy for all classes.
Unlimited members will be charged a $10 fee and credit members will lose their credit.
Yes! If you are booked into a class that you do not cancel and you “no show” you will be charged $20.
As a safety precaution and to respect the experience of fellow guests, we ask that you only book yourself into classes that you know you can fully attend from start to finish (including stretch). All classes start and end on time to respect your commitments outside of our space.
We do not have showers, but you are more than welcome to freshen up in our large bathrooms or dressing rooms after your class.
No, our classes are an in-person experience.
We do not allow cancellations for Monthly Membership in the first 6 months. After that, you can cancel at any time upon written or verbal request.
You can cancel your membership at any time upon written or verbal request.
We do not provide refunds on class credits, monthly passes, or memberships. If you have remaining credits that you do not wish to use, we would be happy to help you gift them to a guest before they expire. If you have purchased a retail item that you need to return, the item must be unworn with tags attached to receive a refund within 14 days of purchase.